Q. Do you deliver 7 days a week?

A. No, we only deliver on Friday's each week.

Q. Do you deliver to all of the UK?

A. Yes, of course.

Q. Do you offer time slots for deliveries?

A. You will receive an email from DPD early on Friday morning of your delivery with a one-hour time slot. Unfortunately, we cannot change this time slot as it is in the hands of DPD.

Q. What if I’m not in to receive the flowers?

A. In the tracking email you receive from DPD confirming delivery, you will have the option to specify a neighbour or location to leave the flowers if you’re not in.

Q. Do you offer re-deliveries?

A. Unfortunately, because flowers are perishable, we cannot offer re-delivery. If you miss your delivery window DPD will attempt to re-deliver the next day. We ship our flowers fully hydrated with a water source for their journey. We expect them to look wonderful even if you miss your first delivery slot, but unfortunately if you miss them again the next day, they’ll be returned to us for composting.

Q. Do I get to choose what’s in my bunch?

A. Unfortunately not! We hand-pick the flowers through the season which means your bunches will change each week.

 

Subscription FAQ's

Q. How much does a subscription cost?

A. Our bunches are discounted to £40 each for our weekly, bi-weekly and monthly subscriptions.

Q. Do I get to choose my flowers with a subscription?

A. Unfortunately not! We hand-pick the flowers through the season which means your bunches will change each week.

Q. How and when do I pay?

A. You will be asked for your card details when you set up a subscription. Payment for the first delivery will be made upfront when you set up your subscription. Your next payment and all subsequent payments will be taken 7 days before your next delivery is due until your subscription is cancelled.

Q. Can I cancel at any time?

A. Yes, of course. Simply login and go to Subscriptions and click cancel. If you do this fewer than seven days before your next delivery, you will be charged for that week and receive your flowers as usual. From that point on your subscription will be cancelled. 

Q. How can I amend my subscription details?

A. Your subscription can be managed in the Subscriptions area in your account. Here you can amend your delivery date and your frequency, skip a delivery if you’re going to be away, update your payment method and your delivery address. Amendments need to be made with more than 7 days’ notice before your next delivery, any amendments made after that time will take effect after your next delivery has been made.